Question 1

How much must be paid when making the reservation?

Accepted Answer

A rental prepayment of $255.00 and the cost of travel insurance (if purchased) is due at the time of booking.

Question 2

When is the balance of the reservation due?

Accepted Answer

The balance of the reservation cost is due 14 days prior to arrival.

Question 3

Do you have an age requirement to rent a room?

Accepted Answer

Yes, all singles must be over the age of 25 to rent a room at El Matador.

Question 4

How do I know where my unit is located within the building?

Accepted Answer

Each unit number has 3 digits that denote what building it is in, which floor it is on and where it is located on that floor. The first digit of the unit number is the building. The second digit is the floor and the third digit is the location on that floor. While standing at the entrance of each building, the units would start at the left with zero and numbered consecutively thru nine which is the last unit on the right (example: unit 452 would be building 4, fifth floor, and third unit from the left end of the building).

Question 5

Are you handicap accessible?

Accepted Answer

No.

Question 6

Do you have elevators?

Accepted Answer

There are two elevators for each building except for building six.  Building six has a service elevator that is available if needed.

Question 7

Are you pet friendly?

Accepted Answer

No.

Question 8

Is there a shuttle service?

Accepted Answer

There is a city shuttle service that picks up directly outside of the El Matador gate and makes several stops throughout Fort Walton Beach.

Question 9

Which buildings are closest to the beach?

Accepted Answer

Buildings 3 & 4 are located closest to the beach.

Question 10

Can I set up a tent on the beach?

Accepted Answer

Tents are allowed to be set up on the beach. All tents, umbrellas and chairs must be removed each night so that the beach can be cleaned.

Question 11

Do you have beach service available?

Accepted Answer

Beach service is available for an extra fee that would be paid directly to the beach service company.  They can be contacted at www.sunsetbeachservice.com. We do have a few units that include beach service with the room.

Question 12

Is there a ramp at the boardwalk for access to the beach?

Accepted Answer

Yes.

Question 13

Do you have boat / RV parking?

Accepted Answer

No.

Question 14

How many pools do you have?

Accepted Answer

We have two pools. One is heated seasonally.

Question 15

Are there any restaurants or stores on the property?

Accepted Answer

There are no restaurants or stores located on the property. However, there is a store located within a mile of the property and restaurants located within 2 miles.

Question 16

Are there grills on the property?

Accepted Answer

Yes, there are several charcoal grills located throughout the property.

Question 17

Are there washers and dryers in the units?

Accepted Answer

No, but there are community washers and dryers on each floor of each building that are coin operated.

Question 18

Are the kitchens fully stocked?

Accepted Answer

The kitchens are fully stocked with pots, pans, dishes, glasses and silverware.  However, there are no food items such as spices, salt & pepper available in the unit.

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